Shipping Policy
Shipping Information
At GardenPro Supply, we understand that reliable and efficient shipping is crucial for your business operations. We work with trusted logistics partners to ensure your orders are delivered safely and on time.
Delivery Times
| Order Type | Processing Time | Delivery Time |
|---|---|---|
| Standard Orders | 1-2 business days | 3-5 business days |
| Bulk Orders | 2-3 business days | 5-7 business days |
| Express Shipping | Same day | 1-2 business days |
| International | 2-3 business days | 7-14 business days |
Note: Delivery times are estimates and may vary based on location and order volume.
Shipping Methods
Domestic Shipping
- Standard Ground Shipping
- Express Shipping
- LTL Freight (for bulk orders)
- Same-Day Delivery (select areas)
International Shipping
- International Air Freight
- Ocean Freight
- Express International
Order Tracking
All shipments include tracking information that will be sent to your registered email address. You can also track your order through:
- Your account dashboard
- Customer service portal
- Tracking number lookup on our website
Shipping Rates
Shipping rates are calculated based on:
- Order value
- Weight and dimensions
- Shipping destination
- Chosen shipping method
Orders over $1,000 qualify for free standard shipping within the continental United States.
Special Handling
Some items require special handling:
- Oversized items (furniture, large equipment)
- Fragile items (glass, ceramics)
- Temperature-sensitive products
- Hazardous materials
Additional fees may apply for special handling requirements.
Damages and Claims
In case of damaged shipments:
- Document any visible damage before accepting delivery
- Take photos of damaged items and packaging
- Contact our customer service within 48 hours
- Keep all original packaging for inspection
Contact Shipping Department
For shipping-related inquiries:
Email: shipping@gardenprosupply.com
Phone: (555) 123-4567 ext. 2
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST